Item Information. They asked for S/N I gave it to them and they never answered me again. Read about our COVID-19 response here. So there is no hot or cold water. Also, you can get in touch with Primo customer service for additional issues or queries you may have regarding your unit. Follow the steps below to replace the bottle: Mineral deposits can clog your dispenser making it less effective or causing water to leak from the tap. We have gathered an exhaustive list of the problems you may face with your water dispenser, and we suggest solutions to make it easy for you to enjoy back your cooled water. If water is not coming out from both the taps on your Primo dispenser, it may be due to a faulty seal on a water bottle or an air-lock. Remove the cap from a spare empty 5 gallon bottle. These tremendous machines are ideal for every person, every home, every office, and every possible need. Always unplug your water cooler dispenser before doing any repair or maintenance on it. If this occurs, you might find your water dispenser leaking water from the taps. The Primo Dispenser usually has a light to show the hot water and cold water. Move appliance away from wall to gain access to the back. Empty the cold reservoir by dispensing water from the cold tap at the front of the dispenser. Return the unit to its location, install a fresh water bottle, plug the power cord into the grounded wall outlet and turn the energy saving switch ON. Primo bottom loading cold and hot water primo top loading hot cold water top load flow issue you Primo Hot Water Dispenser Not Working - Hot And Cold Water Cooler Dispenser Makes Noises « Home Next, remove the cap from an empty spare 5-gallon water bottle and pour the bleach and tap water into the empty bottle, attaching the cleaning bottle to the water dispenser and sliding the bottle in, then closing the door. Owner of iwaterpurification.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Regular cleaning every two to three months will help to prevent these issues as well. But then the pump stopped working, so we switched to the new one Primo sent us that was still boxed in our garage. To unclog the dispenser, you need the following items: Adjusting the temperature of the cold water from a Primo dispenser is easy, and doesn’t need any tools. Call a technician for assessment. Water dispenser not working. Remove the bottle, dispense one quart of water and install a new bottle. • Do NOT operate dispenser in the presence of explosive fumes. However, just like any machine, sometimes you might run into some snafu’s with your Primo water dispenser, but don’t worry! Follow these general cleaning instructions: Make sure you clean the dispenser to dissolve mineral deposits, sanitize, and deodorize it every 3-4 months or whenever an off-taste occurs. Remove the water bottle from the cooler. Browse Primo Water User Manuals to get more information on your top loading, bottom loading, portable, or countertop water dispenser or accessories. If it does, this means that the cool water reservoir is not frozen and chances are that the line that runs up the freezer door is frozen. Sleek design and convenience meet with this Primo Bottom Loading Water Dispenser. Remove water bottle and place probe on hanger. MY primo water dispencer. Make sure the green switch on the back of the dispenser is ON. This is my 2nd primo water dispenser already first one had the same problem so I tossed it away and got another one and still same problem. Check this too: Norcold Refrigerator Troubleshooting Guide. Move your Primo water dispenser away from the wall. At Primo Water, there is no higher priority than the safety and wellbeing of our customers and associates. Unplug the dispenser, open the drain plug on the back and remove water from the hot reservoir. 4. Plug the power cord back into a grounded wall outlet and turn the energy saving switch back to “ON.”. You can also remove the bottle and check the seal. Then, unplug the power cord from the electrical outlet and remove the water bottle, placing the probe on hanger. Primo water dispensers are some of the best water dispensers you could possibly invest in! Once found, use a flathead screwdriver to adjust the dial, rotating clockwise to cool the water. Water Cooler Not Dispensing Water After this is completed, replace the silicon plug and drain cap to their original positions. Leave the dispenser unplugged and dry until you are ready to begin use. No matter what you have in mind with your water dispenser needs, you will be able to achieve it with Primo’s advanced, well-known, well-received systems. 1. There is a simple solution to this issue: Secure the hoses and the seal on the bottle! You will want to be looking for a dial that looks like a gold or brass-colored flathead screw. They come in various models, including top and bottom-loading types, and are designed with the home and office in mind. Which is why you aren't getting cold water. This will be nearby the back condenser coil grill. Unplug the water dispenser from the electrical outlet and then, make sure it is away from any wall. Page 4: Assemble Locate Dispenser hot and cold tanks. If the water is room temperature, try the following tips to solve the problem: Check this too: Kitchenaid Ice Maker Troubleshooting and How to Guide. Rinse the bottle and fill with only hot tap water and apply it to the dispenser. Replace the bottle as soon as possible when you get this alert code. If this is the case, cleaning the minerals deposit should resolve the issue. Follow these steps to set the temperature on your dispenser: You can use any water bottle. Smelly water. Primo water dispenser, hot water not working? This is a completely normal and common situation. Water is leaking from the hose attachment. The pump runs, but doesn't suck up any water. Two tablespoons regular bleach or 2 cups of distilled white vinegar. Make sure that hot and cold water buttons are not off and the power club is plugged in the socket at the back of your dispenser. Water cooler is leaking. Water Not Hot Enough Instant hot water dispensers typically have a dial that lets you regulate the heat settings. I still don't have an understanding of how it cooled only the bottom portion of the top tank. Like all machines, you might encounter some hiccups with your system, so it is great to know Primo water dispenser troubleshooting techniques for your device. Return the unit to its location, install a freshwater bottle, plug the power cord into the grounded wall outlet, and turn the energy-saving switch ON. The cold water is room temperature. Then, make sure the appliance is away from any wall that it might be positioned next to. We used new one for 2.5. months, but then same thing happened as 1st dispenser -"flashing light is nonstop even though bottles are full". • Thermostat needs adjusting: 1. Use a clean, soft cloth and food grade sanitizer or bleach. You may need to call in a professional to look into it. Primo Stainless Steel 1 Spout Self-Sanitizing Bottom Load Water Cooler Dispenser Review. Make sure the tank is not overfilled due to a bottle leak. No Interest if paid in full in 6 mo on $99+Opens in a new window or tab* No Interest if … You do not want to adjust this more than one-quarter of a turn as turning it too much might cause the water to freeze. Primo water dispensers are among the best in the market. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher. Turn the screw slightly clockwise for colder water or counterclockwise for warmer water. Place a 2-gallon bucket in the back of the appliance and remove the drain plug, while also flushing water through the taps (step 5). If there is still no hot water, try these troubleshooting instructions: For the best taste, performance, and hygiene; clean your cabinet, controls, bottle probe and spout each time you replace your water bottle. If your probe on your water system is designed as to snap onto the bottle cap of the water bottle, call Primo’s customer service line and they will be able to upgrade the seal-and-lock probe on your system to prevent this issue from possibly occurring in the future. Register Online com to find 99.99% pure Primo Water at a store near you. If you are not getting any cold water, then here’s what you need to do. Continue adjusting the knob, as necessary, until it reaches your desired temperature. However, Primo’s pre-filled exchange water and Primo’s self-service refill water has gone through a purification process that includes carbon filtration, ultraviolet sterilization, and reverse osmosis. Once you are ready to begin, turn the energy saving switch on your dispenser to “OFF.”. The tank may also be too full, so you can drain some water for you to get cold water. https://www.theindoorhaven.com/primo-water-dispenser-troubleshooting Allow the solution of bleach to fill the reservoirs. Place a fresh bottle outside of cabinet. Once completed, place the two-gallon bucket at the back of the appliance. emailed Primo. These issues are able to be resolved quickly! Place probe assembly on probe hanger. Your Primo water dispenser is one of the best investments you can make for your home or office! We are compensated for referring traffic and business to these companies. Try resetting your dispenser by removing some liters of water from it and giving it 24 hours to settle down. Wait one hour for the water temperature to stabilize. Push head down until the tube hits the bottom of the bottle. There are easy solutions that you can implement to get your water dispenser up and running with smooth operations in no time at all, thus getting you back to having your hot and cold water at your fingertips! Move appliance away from the wall to gain access to the back. 2. Over time, there is the possibility that minerals from the water will build-up in your system. Condition: New. This bottom loading water cooler provides access to ice-cold or piping hot water in an instant with push button controls. With technology that is out of this world, style that will fit right into your current home or office design, and prices that are absolutely unbeatable, you can easily see why Primo is the number one brand for water dispensers! If you are getting cold water not hot then the heater unit is burnt. Pour 2 tablespoon of bleach or 2 cups of vinegar and hot tap water (2 Gallons) into the empty bottle. This is so you will be able to access the backside of the dispenser. Turn it counterclockwise for warmer water. Here is a simple guide to help you resolve some of the common issues with these dispensers. With these easy and helpful tips through Primo water dispenser troubleshooting, you can get your water dispenser back up and running in no time! Remove probe assembly from empty bottle. Use a small plastic container to bail out the water in the … Once this solution has filled the reservoirs, wait 10 minutes before draining the water from the reservoirs from both the hot and cold water taps. Some of the most common problems customers can face with their Primo water dispensers include the water dispensing at room temperature, the water not dispensing from either tap, and the water leaking from the tap. A Primo water dispenser has a cold water thermostat control mounted on the back. is two months old and it does not supple hot water, the light on the front for the hot water stays on all the time. Then give it about an hour for the water temperature to stabilize. Call a technician for assessment. Slide your water dispenser back into its original position. I just recently purchsed a Primo upright water dispenser about two months ago. Allow the cleaning solution to fill the reservoirs. Now, you can return the water dispenser to your desired place where it was before, installing a fresh water bottle and plugging the power cord back into the grounded outlet in the wall. Dispense water until bubbles appear in the bottle. Be very careful as the water will be quite hot! 3 months hot water stopped working. Place the tray and cover in a dishwasher or use a soft cloth and warm soapy water to wipe parts clean. On the back of the water dispenser, locate the flat, brass-colored screw. Primo Deluxe Top Loading Hot/Cold Water Dispenser…Best Backwashing Filter SystemSantevia Gravity Water System Review. If the problem doesn’t resolve, turn all switches to the off position. All primo water dispensers are designed to accept most standard 3-5 gallon plastic water bottles. First, unplug your water dispenser from the electrical outlet. Remove the drain plug to allow the water to completely empty and drain out of the system. Option 5 – If room temperature water is coming out of the hot tap, it’s possible that your hot tank has scaled up and stopped working. had primo water cooler 6 month. While doing this, be careful not to tip or spill the water bottle. If there is still a leak, remove the bottle and contact Primo customer service for further assistance. Remove the cap from a spare empty 5-gallon bottle. You can now turn the energy saving switch back to “ON.” You are good to use your water dispenser again! This bottom loading water cooler provides access to ice-cold or piping hot water in an instant with push button controls. Clean the outside of the new bottle with a cloth. Then, press the water dispenser paddle and see if water comes out. Remove drip tray assembly by pulling it forward. 5. Remove the entire plastic cap from the top of the bottle. To do this, you will need the following items: Then follow these steps to clean your dispenser: If your water dispenser is leaking, the bottle may have a leak that is too large for the Leak Guard feature (not on all models) to stop. The cold water thermostat control is mounted onto the back of your Primo water dispenser. Place the probe into the bottle. Remove the cap from a spare empty 5 gallon bottle. Move appliance away from wall to gain access to the back. Really pretty neat how it works. the model is 601177. Apply the cleaning bottle to the dispenser. If the problem persists, it may be due to faulty wiring. Water leaks can overfill the tank. Poor Water Pressure A hot water dispenser works by collecting water in an internal tank and keeping it heated. Check to ensure the main plug is properly plugged in and not having a short circuit. But, like all machines, you might encounter some problems with your system, so it is great to know Primo water dispenser troubleshooting techniques for your device. It takes 15-20 minutes after setup to dispense hot water. Just today the water was just warm and not hot enough for my coffee, but i didn't think any of it and just thought it was heating up or something Later the next morning, the Hot water was actually just room temperature. Page 3 Q. An audible “chirping” sound will be present as well. Then plug it and turn the buttons on, wait for about 4 hours and try gain. The cold water thermostat control is mounted onto the back of your Primo water dispenser. Wipe dust from the back of the dispenser to improve efficiency. Make sure the back of the dispenser is at least 4 inches from a wall and there is free airflow on all 4 sides of the dispenser. If you have one of these problems or any additional problem and are unsure how to fix it, call Primo’s customer support and they will be more than happy to assist you! Open your dispenser door and slide the empty bottle out of the cabinet. Primo’s water dispensers are designed in such a way that air pressure flows over the water system to force air into the bottle, building up within the bottle to push water from the bottle into the reservoir of the water dispenser. You will find more than one if you have a dispenser with both hot and cold spouts. Water Not Hot Enough. Slide collar down until it clicks in place. Simply place the drip tray, load a 5 gallon bottle of water and start hydrating in no time, no plumbing or installation required. Simply place the drip tray, load a 5 Gallon bottle of Primo® water and start hydrating in no time, no plumbing or installation required. Kitchenaid Ice Maker Troubleshooting and How to Guide, Norcold Refrigerator Troubleshooting Guide, ← Norcold Refrigerator Troubleshooting Guide, Sharp TV Troubleshooting and How to Guide →. 58 product ratings - Primo Bottom Load Self Cleaning Hot Cold Water Dispenser, Stainless Steel/Black $104.99 Trending at $198.89 Trending price is based on prices over last 90 days. After we … At Primo Water, there is no higher priority than the safety and wellbeing of our customers and associates. To troubleshoot this problem: A blinking red light alerts you when your bottle is empty. Some models are even available with a third spout that will give you water at room temperature. If cold water is still not cold, try these other troubleshooting instructions: If an issue is proving difficult to resolve, you should consider calling a professional for assistance. Make sure red switch on the back of the dispenser is ON. Yes. Go to www.PrimoWater. https://iwaterpurification.com/primo-water-dispenser-troubleshooting-fix-system Wait 10 minutes then drain the water from the reservoirs as described in step 5. If this issue arises for you, the issue might simply be an improper seal on the water bottle. After a few minutes, plug the unit back on and give it one hour and recheck the water temperature. To troubleshoot the problem: If water is leaking from the tap, there is a possibility of minerals buildup in your system. If everything is fine, you should hear water gurgling down the reservoir. This was a fun disassembly. The Indoor Haven also participates in affiliate programs with Bluehost, Clickbank, CJ, ShareASale, and other sites. Slide the bottle into the cabinet and close the door. Remove cover. If the pressure is poor it could be due to an obstruction in the pipe leading from the tank to the faucet. Next, turn the energy saving switch back to “OFF.” Repeat the above flushing process with hot water instead of the bleach solution. Copyright © 2021 iwaterpurification.com | All Rights Reserved, Primo Deluxe Top Loading Hot/Cold Water Dispenser…, Electric Tankless Water Heater Buying Guide, Propane Tankless Water Heater Buying Guide. 3. If it is not turned on, dispense a couple of glasses and wait for about 5-10 minutes for the LED indicator to turn on. 2 tablespoon regular bleach or 2 cups of distilled white vinegar 1 empty 5 gallon bottle 1 2 gallon bucket and a philips head screwdriver. Check that the hot/cold water light is turned on after reclogging. Available at thousands of locations throughout the world, your Primo water dispenser gives you instant access to perfect tasting water, ideal for instant meals, hot beverages, and cold refreshment. Details about Primo Bottom Loading Hot/Cold Water Dispenser, ... Primo Bottom Loading Hot/Cold Water Dispenser, Black kitchen office work job . So, if the lights are off, dispense some water, and wait for a few minutes. You do not want to adjust this more than one-quarter of a turn as turning it too much might cause the water to freeze. It will take up to 12 minutes to fill the tanks for the Dispensing Hot Water (185°F – 210°F) MAINTENANCE first time. 4 months water slowed down to a trickle. Remove remaining water from reservoirs by dispensing from the hot and cold taps into a pitcher or bucket. It is a great looking cooler but the water comes so slow its not worth the wait. Common Water Cooler Dispenser Problems And Solutions. To avoid these issues, it is best to maintain proper upkeep of your water dispenser according to the owner’s manual that comes with your water dispenser. Dispense water from both the hot and cold taps into an available pitcher in order to remove the remaining water from the reservoirs. Our bottom loading water coolers conveniently store the water jug inside the cabinet so there’s no need for lifting, flipping or spilling. Two tablespoon regular bleach or 2 cups of distilled white vinegar. Check the water temperature. If an air seal is not properly positioned, then the reservoir will not be able to fill with water. Make sure the power cord is properly connected to a working outlet. Primo water dispensers if cleaned and maintained properly do not have any issues in their working. Check the water bottle before loading it. With no filter to replace, the dispenser is convenient and low maintenance. First, unplug your water dispenser from the electrical outlet. It takes 15-20 minutes after setup to dispense hot water. Clean cabinet surfaces with a soft cloth and warm soapy water, then rinse. Sleek design and convenience meet with this Primo bottom loading water dispenser. Water tastes nasty. Option 4 – If all switches are on but hot water isn’t being heated sufficiently, your dispenser may have faulty wiring. The water is pushed from the tank into the faucet when you activate the hot water. Why Primo; Our Water. Unplug the power cord from the wall outlet. Pour 2 tablespoon of bleach or 2 cups of vinegar and hot tap water (2 Gallons) into the empty bottle. If water does not come out, locate the reservoir inside the refrigerator (often located behind the vegetable crispers), to see if it’s frozen. Ours it’s leaking on the hot water nozzle, noticed it coz it’s flooded on the floor and it came from Primo water dispenser. This would cause LED lights on the system to begin flashing. The Indoor Haven is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. It takes up to one hour after setup to dispense cold water. If the unit is getting power then the compressor is not working correctly. Sometimes, just like all machines, they can break down, but the great news is that there are solutions! ... Rinse the bottle and fill with only hot tap water and apply it to the dispenser. Price: US $199.99. These stylish, innovative water dispensers are created with the home and office in mind, providing you with 99.99% pure water.